You Have More Rights Than You Think
Airlines count on passengers not knowing their rights. A delayed flight isn't just an inconvenience — in many cases, you're legally entitled to compensation, meals, accommodation, and rebooking at no extra cost.
EU Regulation EC 261/2004
If you're flying within the EU, or from the EU on any airline, or to the EU on an EU airline, this regulation protects you:
- 2+ hour delay: Right to meals and refreshments
- 5+ hour delay: Right to full refund or rebooking
- Overnight delay: Hotel accommodation and transport
- Compensation: €250–€600 depending on flight distance (for delays 3+ hours caused by the airline)
US Department of Transportation Rules
US rules are less generous but still meaningful. For cancellations, airlines must offer a full refund (not a voucher) if you choose not to travel. For significant delays, many airlines have customer service commitments — check their Contract of Carriage.
What to Do in the Moment
- Screenshot everything — boarding passes, delay notices, receipts
- Get written confirmation of the reason for delay
- Keep all receipts for meals, hotels, and transport
- Ask the gate agent directly — don't wait for announcements
- File a complaint at the airport if rights are denied
Claim Services
Companies like AirHelp, Flightright, and ClaimCompass handle EU261 claims on a no-win-no-fee basis (taking ~25–35% of compensation). For hassle-free recovery, they're excellent.
Travel Insurance
Always buy travel insurance. A comprehensive policy covers delays, cancellations, lost baggage, and medical emergencies. It's cheap insurance against expensive surprises.
Don't Accept Vouchers Blindly
Airlines often offer vouchers as compensation. You don't have to accept them. If you're entitled to cash compensation under EU261, you can reject the voucher and claim money instead.